At My Hobby Horse and Friends  we understand how important it is to choose the perfect toy for each child and we aim to make your shopping experience as easy and pleasant as possible. If you have any queries about your toy please email Sales@MyHobbyHorseandFriends.com

• A full refund on all purchases: if you are not fully satisfied with any of your purchases you may return them to us within 15 days for a full refund.  We do not pay for the return postage costs. When returning an item please include a copy of the packing slip included with your order and write on it if you would like to exchange it or receive a refund.

• Duty of Care. Customers have a duty of care towards all products during this time period and we advise that goods are returned with their original packaging to ensure that they are not damaged in transit. We recommend that you use a tracked signed for delivery service and ensure that your courier of choice has adequate compensation coverage to reimburse you if your return is lost or damaged.  We reserve the right to reduce the sum refunded for goods which show evidence of use beyond the handling required to inspect items to ensure that they are as expected. As a rule of thumb, this means that you can inspect the goods as you would in a shop and return them in the same condition that you would expect to receive them.

• Missing or Damaged Items: You must notify us in writing by email or telephone within 48 hours of receiving your order if items are missing or damaged. If your order has not been received within 6 days of placing your order please contact us so that we can have our courier firm trace the package. We cannot accept claims for missing orders or missing items more than 7 days after the date of order. If we send you a courier claim form it must be returned to us within 3 days in order to meet the couriers claims deadline. We cannot refund you or replace items lost or damaged by a courier without a completed and signed claim form.

• Faulty, Damaged Goods or Missing Parts - Please contact us by email to sales@myhobbyhorseandfriends.com regarding faulty or damaged items..

If you have any queries regarding returning any of your purchases please contact us via email sales@myhobbyhorseandfriends.com or refer to the information and instructions below.

 

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Where do I send my returns?

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A full refund on all purchases: if you are not fully satisfied with any of your purchases you may return them to us within 15 days for a full refund. 

We do not pay for the return postage costs.

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Send your returns, including a note containing your original receipt number and (if possible) the reason for return to the following address:

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My Hobby Horse and Friends

Unit 1A hazel wood tower

Golborne gardens

London, W10 5DT

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Please retain proof of postage for your return. This will allow you to track your package if it fails to arrive on time at our returns centre.

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How long will it take to process my refund?

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Refunds are processed within 14 days of receipt of your return to our warehouse. (In practice refunds are generally processed the same day as a return is received.) During November and December returns may take up to 14 days to refund.  When we issue a refund you will receive an email advising you of this. 

It will take your bank 3 working days (Monday through Friday) to credit your account from the date that we process your refund.